Full Description
Quality Control Analyst AR jobs at chennai 2026
JD:
Role Overview:
As a Quality Control Analyst - AR at Healthcare Management Services Private Limited,.
your role involves managing day-to-day activities of Denials Processing, Claims follow-up, Customer Service, and ensuring that project-related quality processes are followed by associates.
It is your responsibility to ensure that client-specific metrics and internal metrics are achieved.
You will provide coaching to employees, track and trend data for improvement.
Key Responsibilities:
- Participate in client calls to understand the quality requirements both from a process perspective and for targets
- Identify methods to achieve quality targets and implement them in consultation with the operations manager or team manager
- Collect data on individual transactions (chart, claim, EOBs, etc.) to identify errors
- Provide face-to-face feedback and send emails with details of errors on a daily basis
- Coach employees to minimize errors and improve performance
- Provide inputs to the training team on common mistakes made to enhance the training curriculum
- Test files/batches for new
clients/processes to be processed as part of familiarization
- Generate QA reports on a daily basis
- Ensure the attainment of internal and external SLAs as per the defined process
- Strictly adhere to company policies and procedures
- Conduct extensive quality experience audits, coaching, and training as per the process defined
- Have a minimum of 1.5 years of professional and relevant experience
- Possess sound knowledge in Healthcare concepts
- Demonstrate excellent verbal and non-verbal communication skills
- Exhibit critical problem-solving and issue resolution abilities
- Have good product and process knowledge
- Conduct quality feedback/refresher sessions
- Prepare and maintain quality status reports
Qualification Required:
- Must have a minimum of 1.5 years of professional and relevant experience
- Sound knowledge in Healthcare concepts
- Excellent communication skills, both verbal and non-verbal
- Critical problem-solving and issue resolution skills
- Good analytical and judgmental skills
- Good product and process knowledge
Regards,
Nedhra -HR
89251 and 14937
All the best