Full Description
Exciting Opportunity for Graduates – Non-Voice Executive Role in Chennai
Job Title: Non-Voice Process Executive
Location: Chennai, Tamil Nadu
Job Type: Full-time (On-site / Hybrid based on company policy)
Industry: BPO / ITES / Customer Support
Experience Level: Freshers & Experienced Candidates Welcome
Job Description
We are seeking a detail-oriented and efficient Non-Voice Process Executive to join our customer support or back-office operations team. The ideal candidate will handle online queries, process customer requests via email or chat, and ensure customer satisfaction by delivering timely and accurate solutions.
Roles & Responsibilities
Handle customer queries via email, chat, or ticketing system
Accurately update information in internal systems
Ensure proper documentation and resolution of requests
Follow internal processes and escalation protocols
Work with multiple teams for issue resolution
Maintain confidentiality and professionalism
Meet or exceed daily productivity and quality targets
Skills Required:
Excellent written communication skills in English
Basic computer knowledge (MS Office, web tools)
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Attention to detail and organizational skills
Ability to work under pressure and meet deadlines
Customer service orientation and problem-solving mindset
Qualifications
Minimum: Any Graduate (Any Stream)
Preferred: B.Com, BBA, B.Sc, BA, BCA, or equivalent
Salary Structure:
For Freshers: ₹12,000 – ₹18,000 per month (based on company & shift)
For Experienced: ₹18,000 – ₹30,000+ per month (depending on experience and skillset)
Shift Allowances & Performance Bonuses may apply
Working Hours & Shift Details:
Rotational Shifts / Night Shifts (for international process)
Day Shift (for domestic or selected roles)
5 days working
Perks & Benefits:
Health Insurance
PF / ESI Benefits
Attendance & Performance Bonuses
Cab Facility (for night shifts)
Skill Development Programs
Career Growth Opportunities
Who Can Apply?
Fresh graduates looking for entry-level ITES roles
Candidates with 6 months to 3+ years of BPO / Non-Voice experience
Good written English & basic typing skills
Willingness to work in flexible shift
Regards,
Sofia HR,
8220184451