Full Description
BPO Quality Analyst jobs at chennai
Job description :
As a Quality Analyst at our company, your role will involve monitoring and evaluating calls, emails, or chat interactions with customers to ensure quality and compliance standards are met. You will be responsible for providing detailed feedback to agents, identifying trends for process improvement, conducting audits, preparing performance reports, and collaborating with team leaders to implement quality enhancement initiatives.
Moreover, you will play a crucial role in training new team members, ensuring customer satisfaction, and supporting agents in enhancing service delivery.
Key Responsibilities:
- Monitor and evaluate customer interactions for quality and compliance.
- Provide detailed feedback to agents based on evaluation results.
- Identify trends and areas for improvement in customer service processes.
- Conduct regular audits to ensure adherence to company standards.
Regards,
NEdhra -HR 89251 and 14937