Full Description
BPO Voice Process Freshers and best Salary
Responsibilities :
Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet
personal/team qualitative and quantitative targets
Requirements and skills
Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree
Edu : Any degree
Exp : 0 to 3 yrs
Location : chennai
Salary : Company norms
Regards,
Nedhra -HR
89251 and 14937
All the best