Full Description
Voice Support Executive Customer Handling Expert
Job Description
A motivated and customer-focused Voice Process Executive is needed to join our vibrant team. You will be our clients' initial point of contact in this position, offering outstanding customer service by answering their questions, resolving problems, and making sure they have a good phone experience.
Key Responsibilities:
Customer Interaction: Handle inbound or outbound customer calls professionally and courteously, addressing inquiries, providing information, and resolving complaints.
Issue
Resolution: Diagnose and troubleshoot customer issues efficiently, offering appropriate solutions and escalating complex problems to the relevant teams when necessary.
Information Management: Accurately record customer interactions and details into the system, ensuring all data is up-to-date and complete.
Service Excellence: Adhere to call quality standards and established scripts (where applicable), striving to exceed customer expectations on every call.
Ready to start your career with us submit your resume now
Maria - HR
88708 33430
infohrmaria04@gmail.com