Full Description
Voice Process for Telugu Call Center Executives
Job Description:
The Telugu Voice Process Executive is a customer-facing specialist committed to serving the Telugu-speaking clientele of the business. Your main goals are to guarantee excellent customer satisfaction in the local language, facilitate smooth communication, and address any technical or service-related concerns. By serving as a crucial link, you make sure that clients who speak Telugu feel appreciated and understood. The ideal applicant has a neutral, professional accent, outstanding verbal proficiency in Telugu, and the capacity to convert client requests into workable solutions within the organization's processes.
Key Duties:
Handle incoming and outgoing calls in Telugu with Regional Voice Support, offering help with account information, service issues, or product specifics.
Effective Query Resolution:
Make use of internal knowledge bases to accurately respond to consumer inquiries while making sure that all replies comply with corporate guidelines.
Record all call information, client comments, and resolution procedures precisely in the CRM system in English while speaking Telugu.
Linguistic Translation: To enhance product offerings, aid internal teams by translating particular client feedback or concerns from Telugu to English.
Adherence to Call Quality: To keep your score high in Quality Assurance (QA) audits, adhere to professional manners and established call processes.
Product Knowledge: To give the Telugu-speaking market pertinent information, keep abreast of new features, special offers, and service enhancements.
We invite you to apply and explore this exciting opportunity!
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com