Full Description
Voice Process Jobs Await Respond Help Achieve
Job Description
Experience: 3 to 7 yrs
Salary: Based on Previous Experience
Education: Any Basic Degree
What You will do:
Be the Voice of the Brand: You will answer a large number of incoming and/or outgoing consumer calls, offering assistance, responding to questions, and resolving problems with professionalism and a helpful demeanor.
Real-Time Problem-Solving: To guarantee first-call resolution, you will actively listen to client concerns, promptly determine the underlying
source of the problem, and offer precise, prompt, and efficient solutions.
Uphold High Standards: You will make sure that all written and verbal communications follow our company's quality and compliance guidelines while keeping a cheerful, professional, and straightforward tone.
Drive Customer Satisfaction: You will work to meet and surpass the first-call resolution (FCR), average handling time (AHT), and customer satisfaction (CSAT) key performance indicators (KPIs).
Ready to take the leap
HR - Maria
88708 33430
infohrmaria04@gmail.com