Full Description
Voice Process Executive Initial Steps in the Business Sector
Job Description:
As the company's front-line representative, the Voice Process Executive is in charge of overseeing verbal communications with clients in real time. Providing outstanding customer service, answering questions, and improving the client experience via phone conversations are your main goals. You will use your communication skills to establish rapport, solve problems, and deliver correct information whether you are answering incoming support inquiries or making outgoing service calls. The ideal applicant is a self-assured speaker with a cheerful disposition, excellent listening abilities, and the capacity to maintain composure and professionalism in a hectic setting.
Key Duties
Customer Interaction: Respond to a large number of incoming and/or outgoing calls while maintaining a pleasant manner and professional phone
manners.
Identifying consumer concerns, troubleshooting problems, and offering workable solutions or alternatives within the first call (FCR) is known as problem resolution.
Information Provision: Clearly and simply explain to clients the features, service plans, invoicing information, and corporate policies.
Data recording: Concurrently speak with clients and precisely record call information, grievances, and settlements in the CRM (Customer Relationship Management) system.
Escalation Handling: Be able to identify situations that demand for higher-level action and forward calls to the relevant supervisor or specialist department.
Follow-up: Make sure that all follow-up actions or promised callbacks are finished within the allotted time constraints.
We invite you to apply and explore this exciting opportunity!
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com