Full Description
Voice Process Executive Establish Your Business
Job Description
For Tamil-speaking clients, the Tamil Voice Process Executive serves as the main point of contact and offers excellent assistance and support. It is your responsibility to respond to inquiries, manage grievances, and offer product or service details in a courteous and professional manner. As the company's spokesperson, you make sure that a wonderful customer experience is never hampered by a language barrier. People with a "customer-first" mentality, a patient manner, and strong verbal communication skills in Tamil are appropriate for this position.
Responsibilities
Customer interaction: Respond to incoming and outgoing calls from clients who speak Tamil, answering their queries and giving them correct information.
Issue Resolution: Investigate and promptly resolve consumer concerns about goods, invoicing, or services.
Database management: Accurately update transaction data and customer interaction details in the CRM (Customer Relationship Management) program.
Product Knowledge: Keep abreast
of the company's offerings in order to give clients accurate information at all times.
Escalation Handling: When required, identify and forward high-priority concerns to the relevant team or supervisor.
Quality Compliance: To guarantee a constant and expert brand image, follow call quality standards and scripts.
Follow-up: Give updates on unsolved issues or make follow-up calls to make sure the customer is satisfied.
Skills:
Linguistic Proficiency: Native or nearly native fluency in Tamil, both in writing and speaking; practical knowledge of Hindi or English is frequently advantageous.
The capacity to listen calmly and comprehend the needs of customers without interjecting.
Interpersonal Skills: The capacity to calmly deal with upset clients and communicate effectively over the phone.
Computer Fundamentals: Quick typing abilities for data entry during calls and familiarity with fundamental computer functions.
We invite you to apply and explore this exciting opportunity!
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com