Full Description
Voice Process Executive Develop with the swiftest BPO Teams
Job Description
Experience: 3+ yrs
Salary: Based on Company Norms
Education: Any Basic Degree
Location: In And Around Chennai
Your Duties:
Respond to, supervise, and manage a lot of calls in a timely and courteous way.
Pay special attention to what clients need, communicate clearly, and provide accurate, thorough, and relevant information about products and services.
As part of quality assurance, meet team and individual metrics for call quality, resolution time, customer
satisfaction ratings, and average handling time.
Maintain confidentiality by rigorously following the company's data protection policy when working with customer and sensitive data.
Escalation Determine priority issues and, if required, elevate them to the appropriate team or supervisor to guarantee proper handover.
Follow-up Verify that client complaints have been sufficiently addressed by making the necessary phone calls or emails.
We invite you to apply and explore this exciting opportunity!
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com