Full Description
Voice Process Executive A Move Into the Workplace Field
Candidate Application:
Full Name:
Contact Number:
Email Address:
Current Location:
Position Applied For:
Qualification:
Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No
Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:
Job Description:
Responsibilities:
Customer Interaction: Respect the company's communication scripts and quality standards while professionally managing large numbers of incoming and/or outgoing conversations.
Issue Resolution: Pay close attention to what customers have to say, determine the underlying causes of their issues, and offer workarounds or practical solutions.
Data Logging: Precisely record each call interaction in the CRM system, including the type of query, the answer given, and any necessary follow-up actions.
Escalation Management: Identify
when a client issue calls for specialized assistance and forward the call to the relevant technical team or supervisor.
Product Knowledge: To give customers the most up-to-date information, stay informed about all product features, service updates, and promotional offers.
Required Skills:
Verbal Communication: Outstanding tone, clarity, and attentive listening in English and/or the necessary regional languages.
Empathy and patience: The capacity to handle irate or frustrated clients with composure and helpfulness.
Multitasking: The ability to communicate with a customer while simultaneously exploring several program windows and internal knowledge bases.
Problem solving: a methodical approach to troubleshooting and a fast-thinking mentality to address problems immediately.
Experience: 0 to 3 yrs
Salary: Best in the Industries
Immediate Joiner Mostly Preferred
Interested Candidates Contact the HR ASAP
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com