Full Description
Vacancy of Demand Non Voice Process Executive
Job Description:
Responsibilities:
Omni-channel Support: Handle and address consumer inquiries via email, live chat, or ticketing platforms.
Data processing and entry: Ensure that client records, transaction details, and internal databases are updated and maintained accurately.
Email Etiquette: Write polished, succinct, and sympathetic emails that follow the company's compliance policies and brand message.
Live Chat Management: Manage two to three chat sessions at once, offering prompt assistance while keeping a low "Average Response Time."
Content Moderation: (For certain procedures) Examine user-generated photographs, comments, and content to make sure they adhere to legal and community norms.
Transaction Verification: To stop fraud, conduct background checks, order audits, or KYC (Know Your Customer) documentation
evaluations.
Technical Documentation: Write "Frequently Asked Questions" (FAQs) or internal knowledge base articles based on recurrent problems found during help.
Performance Metrics: For written inquiries, meet and surpass KPIs like Quality Score, Turnaround Time (TAT), and First Contact Resolution (FCR).
Experience: 0 to 3 yrs
Education: Any Basic Degree
If Interested Please do Send your CV along with you Informations as below to “infohrmaria04@gmail.com”
Full Name:
Contact Number:
Email Address:
Current Location:
Position Applied For:
Qualification:
Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No
Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:
Warm regards,
HR- Maria
88708 33430