Full Description
Telugu Voice Process Take Control of BPO Operations
Job Description
A specialist communication position, the Telugu Voice Process Executive is in charge of offering top-notch customer service, sales, or advising services to the Telugu-speaking community. In order to establish a quick relationship with clients, this position calls for someone who is not only proficient in Telugu but also has a thorough awareness of the subtle cultural differences in the area. The goal is to provide a flawless client experience while upholding professional standards and achieving operational goals, whether answering incoming inquiries or making outgoing telephone calls.
Responsibilities
Regional client Support: Ensure clarity and resolution by responding to client questions, grievances, and service requests over the phone in fluent Telugu.
Translation & Interpretation: During live calls, translate company policies or product information from English into Telugu that the customer may easily understand.
Call Documentation: Ensure that the Telugu conversation contents are appropriately recorded while summarizing client
contacts in English within the CRM (client Relationship Management) system.
Performance Excellence: Continue to score highly on important metrics such as Quality Audit scores, AHT (Average Handle Time), and CSAT (Customer Satisfaction).
Outbound Outreach: Use persuasive communication in Telugu to make outbound calls for lead generation, payment reminders, or survey data collecting, if relevant.
Escalation Management: Determine which calls call for senior action and give the supervisor a succinct "warm transfer" or summary in English.
Skills:
Language Proficiency: Read, write, and speak Telugu fluently (native or almost native) with a distinct, impartial accent.
English Proficiency: A solid command of the language to comprehend document calls and internal training modules.
Active Listening: The capacity to comprehend different dialects of Telugu and offer accurate answers.
Keyboard Skills: The capacity to type and interact with software while conversing.
We invite you to apply and explore this exciting opportunity!
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com