Full Description
Telugu Voice Process Executive Take charge in Outsourcing
Candidate Application:
Full Name:
Contact Number:
Email Address:
Current Location:
Position Applied For:
Qualification:
Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No
Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:
Job Description:
Responsibilities:
Customer service: Answer a lot of incoming calls from Telugu-speaking clients and give them information about goods, services, or account information.
Problem Solving: Pay close attention to client complaints and offer "first-call resolution" by resolving problems or forwarding them to the appropriate department.
Outbound Outreach: Make outgoing calls in Telugu to generate leads, remind people to make payments, or conduct customer satisfaction surveys.
Data Documentation: Use English to accurately update customer contacts, comments, and resolves in the CRM system.
Language
translation: Make difficult words understandable to local Telugu speakers by simplifying them.
Target Management: Follow operational indicators including customer satisfaction goals, quality scores, and average handling time (AHT).
Compliance: Throughout each call, adhere strictly to data privacy and security procedures and follow established scripts.
Required Skills:
Linguistic Fluency: Speaking and comprehending Telugu at a native or almost native level (several dialects preferable).
English Proficiency: The ability to read and write in English effectively in order to log reports and traverse internal systems.
Interpersonal Skills: Empathy and patience to deal with challenging clients in a professional manner.
Technical comfort includes being able to type while on the phone and having a basic understanding of computers.
Experience: 0 to 3 yrs
Salary: Best in the Industries
Immediate Joiner Mostly Preferred
Interested Candidates Contact the HR ASAP
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com