Full Description
Telugu Voice Process Executive Job in User Achievement
Job Description
Experience: 0 to 3 yrs
Salary: Based on Company Norms
Education: 8th, 10th, 12th or Above
Location: In And Around Chennai
Your Duties:
Linguistic Representation: Respond to incoming and outgoing calls mainly in Telugu, making sure that regional accents are recognized and handled politely.
Customer Conflict Resolution: Use empathy and active listening to defuse tense situations with customers while offering solutions that comply with corporate guidelines.
Service Lifecycle Management: Provide native-language assistance to clients as they navigate product features, registration procedures, or service activation steps.
Data Integrity: Concurrently communicate with clients and update the CRM system with precise English-language notes.
Goal Achieved: Reach or surpass daily performance
benchmarks, such as Average Handling Time and First Call Resolution.
Cross-Functional Collaboration: To handle complicated situations that cannot be resolved during the first call, coordinate with the billing or back-end technical teams.
Upselling/cross-selling: Using the customer's profile and usage patterns, find ways to recommend better plans or related items.
Candidate Application:
Full Name:
Contact Number:
Email Address:
Current Location:
Position Applied For:
Qualification:
Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No
Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:
We invite you to apply and explore this exciting opportunity!
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com