Full Description
Take the Lead in non Voice Process Executive and Join Us
Job Description
To join our operations team in Chennai, we are looking for a Non-Voice Process Executive who is efficient and meticulous. Using written communication channels including chat, email, and ticketing systems, you will be in charge of responding to consumer questions, processing requests, and resolving problems. Excellent written communication abilities, a keen eye for detail, and the capacity to deliver precise and prompt solutions are prerequisites for this position.
Responsibilities
Accurately and quickly handle client requests, transactions, and changes in accordance with defined protocols.
Keep thorough records of all communications with customers and their resolutions in the appropriate systems.
To guarantee consistency and high-quality service, adhere to established rules and standard operating procedures
(SOPs).
Analyze client complaints and propose appropriate solutions or escalate challenging instances to the relevant teams.
Make sure that response times and resolution rates are in line with service level agreements (SLAs).
Determine any reoccurring problems or patterns in client enquiries and report them.
Skills:
ability to use computers and navigate a variety of software programs, such as ticketing systems, chat platforms, and email.
strong accuracy and attention to detail when processing data.
the capacity to efficiently manage time and multitask in a hectic setting.
Strong problem-solving abilities and the capacity to obey directions.
Educational Qualification: Any Basic Degree
Experience: 3+ yrs
Salary: Based on Previous work Experience
Register now for More Informations
Warm Regards,
HR - Preetha
63855 80670
infohrpreetha29@gmail.com