Full Description
Starting your profession as a Voice Process Executive
Job Description
Primary Task: Provide efficient and professional customer support through inbound and/or outbound phone calls, resolving inquiries and ensuring customer satisfaction.
Responsibilities
Answer inbound customer calls promptly and professionally.
Make outbound calls for follow-ups, surveys, or sales purposes as required.
Listen attentively to customer inquiries and concerns, and provide accurate information and solutions.
Resolve customer issues effectively and efficiently, escalating complex issues as needed.
Document all customer interactions and transactions accurately in the
system.
Follow established procedures and guidelines to ensure consistent service delivery.
Required Abilities:
Excellent verbal communication and active listening skills.
Strong problem-solving and customer service orientation.
Ability to handle multiple tasks and prioritize effectively.
Proficiency in using computer systems and call center software.
Role: Voice Process Executive
Experience: 0 to 2 yrs
Qualification: Any Basic Degree
Salary: Based on Previous work Experience
Location: Chennai
No of Vacancies: 8 Vacancies
Submit your Resumes Now to our HR
HR - Preetha
63855 80670
infohrpreetha29@gmail.com