Full Description
Start Your Career in Customer Support Join as a Non-Voice Executive
Job Title: Non-Voice Process Executive (Email & Chat Support)
Location: Chennai, Tamil Nadu
Industry: BPO / Customer Support
Experience: 0 – 2 Years
Salary Range: ₹15,000 – ₹20,000 per month
Job Overview
We are looking for energetic and detail-oriented individuals to join our Non-Voice Support Team specializing in Email and Chat communication. As a Non-Voice Process Executive, you'll be the first point of contact for our customers—resolving queries efficiently, professionally, and with a customer-first attitude.
Key Responsibilities
Handle customer queries via email and live chat platforms
Provide accurate information and appropriate solutions in a timely manner
Maintain detailed records of customer interactions
Escalate unresolved issues to the relevant internal departments
Ensure customer satisfaction and maintain service level standards
Follow communication procedures, guidelines, and policies
/> Required Skills
Excellent written communication skills in English
Strong typing skills (minimum 30-40 WPM)
Good comprehension and problem-solving ability
Basic knowledge of MS Office tools and web-based systems
Ability to work in rotational shifts (including weekends, if required)
Attention to detail and a strong sense of responsibility
Educational Qualifications
Minimum Qualification: Any Graduate (Any Stream)
Freshers are welcome to apply
Candidates with up to 2 years of relevant experience preferred
Work Schedule
Shift Timings: Rotational shifts (Day & Night shifts may be applicable)
Work Days: 5 days a week
Work Mode
Work Location: Chennai
Why Join Us?
Opportunity to start your career in a reputed BPO/IT support environment
Training provided for freshers
Fast-paced, friendly, and growth-oriented work culture
Attractive incentives for top performers
Regards ,
Sofia HR,
8220184451