Full Description
Speak Carefully Serve Effectively with Hindi Voice Executive
Job Description
Duties:
client Interaction: Respond to a variety of client questions, grievances, and service requests by answering incoming and outgoing calls in Hindi.
Effective Communication: To guarantee client comprehension and satisfaction, clearly and simply explain complicated product specifics or corporate regulations in Hindi.
Documentation and Data Entry: Keep precise and up-to-date records in the CRM software of all customer interactions, comments, and resolves.
Goal Achievement: Regularly reach performance standards like quality goals, customer satisfaction ratings, and average handling times.
Conflict Resolution: Use professional de-escalation strategies and sympathetic communication to calmly deal with irate or challenging clients.
Process Knowledge: To deliver the most accurate information,
be informed on new product launches, internal process modifications, and promotional scripts.
Escalation Handling: Determine which circumstances call for supervisor intervention and direct them in accordance with business SOPs.
Focus Skills:
Linguistic Fluency: Proficiency in spoken Hindi with a neutral, professional accent, either native or almost native.
Active listening: capacity to pay close attention to the needs of the client and recognize subtle clues while speaking.
Computer proficiency particularly the capacity to type and look up information while speaking with a customer, is known as multitasking.
Emotional intelligence: ability to remain kind and patient despite the tone of the customer or the repeated nature of the task.
Apply now to become an integral part of our growing team!
With Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com