Full Description
Semi-Voice Process Executive Connect with Global Clients
Job Description
The Semi-Voice Process Executive performs a hybrid function that combines high volume written support (email/chat) with direct voice communication. By switching between phone calls and digital correspondence to answer questions, process purchases, or offer technical support, your main goal is to deliver a flawless client experience. This position is best suited for people who can communicate in a variety of ways and who can write documents quickly and accurately while still speaking in a professional manner. You will guarantee that all client issues are resolved via the most effective channel while upholding strict quality-of-service requirements in both.
Responsibilities
Hybrid Communication: Respond to incoming and outgoing calls for complicated questions while keeping track of a client email queue or live chat sessions for more straightforward ones.
Multitasking & Ticket Management: Talk to a customer or type a response while navigating through several screens and CRM tools to obtain information.
Resolution Documentation: Make sure that the written record reflects the verbal agreements reached during calls
by creating and updating support tickets with thorough notes.
Data Entry & Accuracy: To avoid problems later on, process transactions, update account details, or record complaints in the database with 100% accuracy.
SLA Adherence: Make sure that call-back commitments are fulfilled and that all written responses are sent within the allotted Service Level Agreement (SLA) periods.
Quality & Compliance: Follow the "Quality Assurance" rules for written grammar and professionalism as well as voice clarity and manners.
Skills:
Excellent written business writing skills (grammar and punctuation) and strong verbal fluency in the necessary language are essential for communication.
To efficiently handle conversation and documentation, one must be able to type at a minimum of 35–40 words per minute.
Technical Proficiency: At ease utilizing cloud-based phone systems, CRM applications, and multi-tabbed web browsers.
The capacity to swiftly assess a situation and determine whether a phone call or email is the most effective means of resolving it.
We invite you to apply and explore this exciting opportunity!
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com