Full Description
Semi Voice Process duties Blending Call and Chat Support
Job Description
Focus: Stress the importance of effective problem-solving techniques and the need for a combination of written and vocal communication abilities.
Experience: 0 to 2 yrs
What you’ll Do:
Respond to customer inquiries and resolve issues through a combination of phone, email, and chat interactions.
Provide accurate and timely information regarding products, services, and account details.
Document all customer interactions and resolutions in the company's database with precision.
Handle both inbound and outbound communications, adapting to the communication
channel as needed.
Manage and prioritize multiple customer interactions simultaneously, ensuring timely responses.
What you need:
Strong problem-solving and analytical abilities, with a focus on efficient issue resolution.
Ability to multitask and prioritize effectively in a fast-paced environment.
Strong listening skills and empathy, with the ability to understand and address customer needs.
Ability to remain calm and professional under pressure, especially during challenging customer interactions.
Apply Now for you Future
All the Best
Warm Regards,
HR - Preetha
63855 80670
infohrpreetha29@gmail.com