Full Description
Responding to the Voice Process's Call to Success Employing
Job Description:
Responsibilities:
Client Interaction: Respond to a large number of incoming or outgoing calls, giving precise information and addressing problems within the allotted Average Handle Time (AHT).
Resolve issues by actively listening to customer complaints, determining the underlying reason, and offering workable solutions or elevating complicated cases to the manager.
Data logging: To keep an extensive client history, accurately record each interaction in the client Relationship Management (CRM) software.
Product Knowledge: Keep up with the company's offerings in order to give accurate information and spot chances for cross-selling or upselling.
Quality Compliance: To guarantee reliable service delivery and
pass internal quality audits, follow standardized call scripts and quality rules.
Technical Navigation: Converse with clients while concurrently looking for information using a variety of internal databases and tools.
Experience: 0 to 3 yrs
Education: 8th, 10th, 12th or Above
If Interested Please do Send your CV along with you Informations as below to “infohrmaria04@gmail.com”
Full Name:
Contact Number:
Email Address:
Current Location:
Position Applied For:
Qualification:
Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No
Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:
Warm regards,
HR- Maria
88708 33430