Full Description
Non Voice Process Executive Typing & Documentation Specialist
Candidate Application:
Full Name:
Contact Number:
Email Address:
Current Location:
Position Applied For:
Qualification:
Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No
Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:
Job Description:
Responsibilities:
Digital Communication: Provide prompt, accurate, and courteous answers to consumer questions via email and live chat.
Ticketing and Case Management: Utilize a Help Desk system to handle and settle support tickets, making sure that every case is handled through to completion.
Conflict Resolution: Address client grievances in writing, defusing tense situations without speaking by applying empathy and problem-solving techniques.
Accuracy & Documentation: To guarantee a smooth "paper trail" for future use, keep thorough records of every interaction in the CRM
system.
SLA Compliance: Comply with stringent SLAs, paying particular attention to indicators such as Average Resolution Time (ART) and First Response Time (FRT).
Quality Assurance: Verify that all written communications include proper language, punctuation, and formatting while adhering to the company's brand voice.
Required Skills:
Written Proficiency: Outstanding written English (or the necessary language) skills with an emphasis on business etiquette.
Typing Speed: To handle real-time chat situations, a minimum of 40–45 WPM with great accuracy is required.
Technically savvy: Capable of learning and utilizing several digital platforms at once, such as knowledge bases, live chat tools, and CRM.
Analytical Skills: The capacity to comprehend a client's problem based solely on text and offer a reasoned answer.
Experience: 0 to 3 yrs
Salary: Best in the Industries
Immediate Joiner Mostly Preferred
Interested Candidates Contact the HR ASAP
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com