Full Description
Malayalam Voice Process Executive – Freshers & Experience Apply
Location: Chennai
Job Type: Full-Time
Experience: 0 to 3 Years
Salary: ₹12,000 – ₹18,000 per month + Incentives (Based on Interview)
Language Requirement: Fluent in Malayalam + Basic English
Job Description:
We are hiring Malayalam Voice Process Executives for a reputed BPO company in Chennai. The role involves handling inbound and outbound calls to assist Malayalam-speaking customers. Candidates should have good verbal communication in Malayalam, basic computer knowledge, and the ability to resolve customer queries politely and professionally.
This is a full-time voice process role where you will act as the first point of contact for the customer, address concerns, provide information, and ensure customer satisfaction.
Responsibilities:
Handle customer calls in Malayalam (inbound/outbound)
Provide accurate information and resolve queries
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Maintain call records and follow call scripts if required
Escalate unresolved issues to the concerned team
Work as part of a team to meet daily targets
Qualification & Eligibility:
Minimum: Higher Secondary (12th Pass) / Any Degree
Must be fluent in spoken Malayalam
Basic knowledge of computers and call center etiquette
Willingness to work in rotational shifts
Skills Required:
Good communication in Malayalam
Patience, politeness, and active listening skills
Ability to multitask and handle calls professionally
Basic understanding of customer service and support
Perks and Benefits:
Fixed weekly off
Incentive structure based on performance
Paid training provided
PF, ESI, and statutory benefits
Clean and friendly work environment
Cafeteria access for in-office employees
To Apply, Contact HR Sofia 8220184451