Full Description
Malayalam Voice Executive Call Center or BPO
Job Description
Experience: 0 to 3 yrs
Salary: Best in Industries
Education: 8th,10th, 12th or Above
What You will do:
Customer Interaction: Handle incoming or make outgoing calls to customers, primarily in Malayalam, addressing their inquiries, providing information, and resolving issues efficiently and courteously.
Problem Resolution: Actively listen to customer concerns, identify the root cause of issues, and provide accurate, timely, and effective solutions.
Information Provision: Clearly explain products, services, policies, and procedures to customers
in a way that is easy to understand.
Documentation: Accurately log all customer interactions and details into the CRM system.
Adherence to Standards: Follow company guidelines, policies, and quality standards for all customer interactions.
Cross-functional Collaboration: Escalate complex issues to the appropriate departments or senior personnel when necessary.
Customer Satisfaction: Strive to achieve high levels of customer satisfaction and first-call resolution.
Learning & Development: Continuously update product knowledge and service offerings.
Ready to take the leap
HR - Maria
88708 33430
infohrmaria04@gmail.com