Full Description
Make Each Call Matter Voice Process Executive Role
Job Description
Experience: 3+ yrs
Salary: Based on Previous Experience
Education: Any Basic Degree
Duties:
Call handling: Respond expertly to incoming consumer calls about goods, services, invoices, technical problems, or account status.
Inquiry Resolution: Serve as the initial point of contact to effectively troubleshoot and resolve client concerns, striving for First Call Resolution (FCR) whenever feasible.
Quality Adherence: Make sure that all discussions adhere to the confidentiality
regulations, client scripts, and business quality guidelines.
Escalation: Recognize and promptly report sensitive or complicated situations to the relevant supervisor or specialist team.
Cross-Functional Work: To guarantee smooth resolution and service delivery, cooperate with back-office, technical support, or sales teams.
Self-Development: To consistently enhance communication and product knowledge, actively participate in coaching, training, and feedback sessions.
Ready to take the leap
HR - Maria
88708 33430
infohrmaria04@gmail.com