Full Description
Know Tamil effectively Being an Voice Process Executive
Job Description
Do you have a strong desire to assist people and efficiently answer their phone questions? Are you a clear and sympathetic communicator who speaks Tamil fluently and is based in Chennai or ready to work there?
Join our vibrant customer service/BPO team in Chennai to serve as the company's spokesperson, offering top-notch support and cultivating a good rapport with our Tamil-speaking clientele. Your communication abilities and commitment to client satisfaction will be greatly appreciated in our encouraging and stimulating work environment.
Responsibilities:
Respond professionally and effectively to a large number of incoming and/or outgoing customer calls, mostly in Tamil.
Clear communication in Tamil is ensured by understanding client enquiries, giving correct information, and resolving problems in an efficient and sympathetic manner.
Report
complicated problems or unanswered questions to the proper managers or departments.
Reach or surpass key performance indicators (KPIs) for resolution rates, customer happiness, and call handling time.
To improve the general customer experience for our Tamil-speaking clients, offer input on process enhancements and typical customer problems.
Respect company guidelines, moral principles, and laws pertaining to data protection.
Qualification:
strong decision-making and problem-solving skills.
Basic computer navigation abilities and good typing.
the capacity to manage stress and maintain composure in trying circumstances.
patience, a cheerful outlook, and a sincere desire to assist clients.
Education: 8th, 10th, 12th or Above
Experience: 0 to 3 yrs
Salary: Based on Company norms
For Further information contact the Hr
With regards,
HR - Preetha
63855 80670
infohrpreetha29@gmail.com