Full Description
Kicking off Your Job as a Voice Process Executive
Job Description
Located in Chennai, are you a dynamic and well-spoken person with a strong emphasis on customer service, outstanding verbal communication abilities, and a love for answering questions and offering exceptional phone support?
As a Voice Process Executive, join our dynamic Customer Service team at our Chennai-based company. You will serve as our customers' main point of contact, taking inbound and outgoing calls to answer questions, give information, address problems, and guarantee a constantly satisfying client experience. This position is perfect for persons who enjoy assisting others and do well in a fast-paced setting.
Responsibilities:
Respond to incoming and outgoing consumer calls in a polite and professional manner.
Make sure that every customer encounter,
comment, and resolution is accurately recorded in the CRM system.
Be extremely kind and professional in all of your dealings with customers.
Engage in coaching, quality calibration, and training sessions to improve your skills and stay current with developments.
Verify that every interaction complies with company policies, ethical standards, and data privacy laws.
Qualification:
Strong active listening and comprehension skills.
Customer-centric approach with a genuine desire to help and resolve customer issues.
Basic computer proficiency, including navigating different applications and internet usage.
Education: Any Basic Degree
Experience: 0 to 3 yrs
Salary: Based on Company norms
For Further information contact the Hr
With regards,
HR - Preetha
63855 80670
infohrpreetha29@gmail.com