Full Description
Junior Voice Process Executive Malayalam Language
Job Description
We are seeking a motivated and customer-focused Malayalam Voice Process Executive to become a part of our vibrant team. You will be the initial point of contact for our Malayalam-speaking clients in this position, offering outstanding customer service by answering their questions, resolving problems, and making sure they have a good phone experience.
Key Responsibilities:
Customer Interaction: Handle inbound or outbound customer calls professionally and courteously in Malayalam, addressing inquiries, providing information,
and resolving complaints.
Issue Resolution: Diagnose and troubleshoot customer issues efficiently, offering appropriate solutions and escalating complex problems to the relevant teams when necessary.
Information Management: Accurately record customer interactions and details into the system, ensuring all data is up-to-date and complete.
Service Excellence: Adhere to call quality standards and established scripts (where applicable), striving to exceed customer expectations on every call.
Ready to start your career with us submit your resume now
Maria - HR
88708 33430
infohrmaria04@gmail.com