Full Description
Journey into BPO Direction as a Semi Voice Process Executive
Job Description:
Responsibilities:
Hybrid Multichannel help: Depending on traffic and priority in real time, handle a dual workload of textual digital help and incoming/outgoing calls.
QueryResolution: Give clients precise, professional, and understandable information on account status, technical problems, or service updates.
Backend Processing & Documentation: Complete data input, manage transactions, and update customer profiles in the CRM during or right after client interactions.
Writing Written Reactions: Write professional, error-free emails and chat messages to follow up on complicated matters that call for in-depth investigation or documentation.
Monitoring and updating the status of client "tickets" from the first point of contact
to the ultimate resolution and closure is known as ticket lifecycle management.
Cross-Functional Coordination: Work together with the billing, logistical, or technical divisions to obtain the data required to address complex consumer inquiries.
Experience: 0 to 3 yrs
Education: 10th, 12th or Above
If Interested Please do Send your CV along with you Informations as below to “infohrmaria04@gmail.com”
Full Name:
Contact Number:
Email Address:
Current Location:
Position Applied For:
Qualification:
Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No
Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:
Warm regards,
HR- Maria
88708 33430