Full Description
Join a Non-Voice Service Executive on Our Staff
Job Description
Duties:
Multi-Channel Support: Ensure a professional and helpful tone while responding to consumer questions via email, web tickets, and real-time chat platforms.
Query Categorization: Correctly classify tickets in the CRM for effective routing by analyzing incoming messages to determine the customer's primary problem.
Resolution Accuracy: Use the Internal Knowledge Base (IKB) to provide accurate information about goods, services, or technical problems.
Data processing: Complete transaction processing and back-end data input duties pertaining to customer accounts, orders, or claims.
SLA & TAT Adherence: Maintain a short Turnaround Time (TAT) and make sure all responses are sent within the specified
Service Level Agreement (SLA).
Quality & Compliance: Follow "Brand Voice" criteria, make sure all written correspondence is error-free, and adhere to data privacy procedures.
Focus Skills:
Proficiency in English grammar, punctuation, and professional email protocol is necessary for written communication.
Typing Proficiency: Extremely accurate, high alphanumeric typing speed (minimum 35–45 WPM).
Analytical Skills: The capacity to swiftly extract important information and understand complicated written instructions.
Digital savvy: Able to use internal chat tools, numerous browser tabs, and CRM software at the same time.
Apply now to become an integral part of our growing team!
With Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com