Full Description
Job Opening for Malayalam Voice Process Executive in Chennai
Job Description:
We are hiring energetic and customer-focused individuals for the position of Malayalam Voice Process Executive at our Chennai office. This role involves handling inbound and outbound customer calls in Malayalam to assist, guide, and resolve queries effectively and professionally. The ideal candidate should have excellent communication skills in Malayalam, a pleasant phone manner, and a genuine interest in helping customers. You will be responsible for maintaining accurate call records, ensuring customer satisfaction, and adhering to call center processes and quality standards.
Job Title: Malayalam Voice Process Executive (Inbound/Outbound)
Location: Chennai (Work from Office)
Experience: 0 to 2 Years
Job Type: Full-Time
Salary: ₹14,000 – ₹20,000 per month + Attractive Incentives
Key Responsibilities:
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Handle customer interactions in Malayalam via inbound and outbound calls
Listen actively to customer issues and provide accurate information or resolution
Update call records and maintain proper documentation in the CRM system
Meet daily/weekly performance metrics like call quality and handling time
Escalate complex queries to the supervisor when needed
Maintain professionalism and service excellence throughout customer interactions
Eligibility Criteria:
Qualification: 12th Pass / Any Graduate
Language: Must be fluent in Malayalam (spoken); basic English or Tamil is a plus
Computer Skills: Basic knowledge of computer operations and typing
Experience: 0 to 2 years (Freshers are welcome)
Good communication, listening skills, and a customer-first attitude
Immediate Joiners Preferred
Contact HR Sofia – 8220184451 for more details or to apply.