Full Description
Immediate Openings for Semi Voice Process
Job Description
Experience: 0 to 3 yrs
Salary: Best in Industries
Education: Any Basic Degree
What You will do:
Non-Voice Communication: Primarily handle customer inquiries and resolve issues through email, live chat, and ticketing systems. This includes drafting clear, concise, and grammatically correct responses.
Occasional Voice Support: Handle a limited volume of inbound or outbound voice calls as needed to clarify complex issues or provide direct assistance.
Problem Resolution: Actively listen (for voice calls) and carefully read (for non-voice interactions)
to understand customer concerns, identify the root cause of issues, and provide accurate, timely, and effective solutions.
Information Provision: Clearly explain products, services, policies, and procedures to customers across all communication channels.
Documentation: Accurately log all customer interactions and details into the CRM system, ensuring complete and precise records.
Adherence to Standards: Follow company guidelines, policies, and quality standards for all customer interactions, maintaining a professional and helpful tone.
Ready to take the leap
HR - Maria
88708 33430
infohrmaria04@gmail.com