Full Description
Hiring Email Process Executive Non Voice BPO
Job Description
Experience: 0 to 3 yrs
Salary: Best in Industries
Education: Any Basic Degree
What You will do:
Email Communication: Handle a high volume of customer inquiries, requests, and complaints via email. Draft clear, concise, and grammatically correct responses that directly address customer needs.
Issue Resolution: Analyze customer emails to identify the root cause of issues and provide accurate, timely, and effective solutions.
Information Provision: Clearly explain products, services, policies, and
procedures to customers in a way that is easy to understand.
Documentation: Accurately log all customer interactions and details into the CRM system, ensuring complete and precise records.
Adherence to Standards: Follow company guidelines, policies, and quality standards for all customer interactions, maintaining a professional and helpful tone.
Cross-functional Collaboration: Escalate complex issues to the appropriate departments or senior personnel when necessary, ensuring seamless customer resolution.
Ready to take the leap
HR - Maria
88708 33430
infohrmaria04@gmail.com