Full Description
Hindi Voice Process Legend Cultivate a Friendly Rapport
Job Description:
Preparing and calibrating the communication channel for high-quality customer interactions is the crucial responsibility of the Hindi Voice Process Executive. The intricate process of turning a complex customer inquiry into a resolved, "first-call" solution is the main focus of this position. Interpreting customer needs, choosing the appropriate resolution path, establishing rapport through fluent Hindi, and proving out service protocols are all under the Executive's purview. In order for the support team to maintain a reliable, high-quality service run, every interaction must be precisely adjusted to the customer's cultural and linguistic context.
Key Duties:
Bilingual Inquiry Resolution: Handle incoming and outgoing calls in both Hindi and English, coordinating the terminology and tone to address technical, billing, or general service
concerns.
CRM Data Calibration: To guarantee data integrity for the upcoming production batch, accurately enter customer interaction details into the CRM system, modify account status, and update contact history.
Protocol Proofing: To prevent service collisions or escalations during "live" troubleshooting, adhere to scripted processes and standard operating procedures (SOPs).
Service Level Management: Ensure that "Average Handling Time" (AHT) and "Customer Satisfaction" (CSAT) ratings reach precise targets by keeping an eye on and maintaining critical performance indicators.
First-conversation Inspection: Verify that all issues have been properly fixed and ensure 100% customer knowledge by conducting a comprehensive verbal audit at the conclusion of each conversation.
We invite you to apply and explore this exciting opportunity!
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com