Full Description
Enquire Now for a Voice Process Position in Malayalam
Job Description
To join our customer service team in Chennai, we are looking for Voice Process Executives who are sympathetic, well-spoken, and proficient in Malayalam. Managing client enquiries, addressing problems, and offering top-notch phone support to our clients from Kerala and other Malayalam-speaking areas will be your main responsibilities. Excellent Malayalam and English communication skills, the capacity for active listening, and a strong customer-centric mindset are all necessary for this position.
Responsibilities
Respond to consumer calls in a polite and professional manner, especially when they are in Malayalam.
Respond to consumer questions and concerns by paying attention and providing Malayalam clarifications.
Pay attention to company policies
and standard operating procedures (SOPs).
Reach or surpass performance goals for both individuals and teams in terms of customer satisfaction, resolution rates, and call handling.
When engaging with clients, keep your demeanour upbeat and professional.
Respect the company's privacy and security rules.
Skills:
the capacity to properly comprehend client demands and engage in active listening.
Strong problem-solving abilities, as well as the capacity to think fast and come up with answers.
a basic understanding of computers and the capacity to use pertinent software programs.
Educational Qualification: Any Basic Graduation
Experience: 3+ yrs
Salary: Based on Previous work Experience
Register now for More Informations
Warm Regards,
HR - Preetha
63855 80670
infohrpreetha29@gmail.com