Full Description
Earn a Career in Voice Ops with a Voice Process Executive
Job Description:
Responsibilities:
Customer Interaction Management: Manage large numbers of incoming or outgoing calls, giving precise information and successfully addressing client concerns.
Question Resolution: Identify client concerns and offer detailed fixes, or forward complicated problems to the relevant division.
Compliance & Quality Assurance: Uphold a high level of "Call Quality" by adhering to Average Handle Time (AHT) and First Call Resolution (FCR) criteria, as well as by following specified scripts.
Data Logging: Make sure all notes are understandable and useful by accurately recording each interaction in the CRM (Customer Relationship Management) system.
Soft Skills Excellence: To sustain excellent Customer
Satisfaction (CSAT) levels, exhibit empathy, attentive listening, and professional phone manners.
Sales & Upselling: Look for chances to recommend further goods or services that will benefit the client.
Experience: 0 to 3 yrs
Education: 8th, 10th, 12th or Above
If Interested Please do Send your CV along with you Informations as below to “infohrmaria04@gmail.com”
Full Name:
Contact Number:
Email Address:
Current Location:
Position Applied For:
Qualification:
Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No
Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:
Warm regards,
HR- Maria
88708 33430