Full Description
Developing Calls into Answers with a Voice Process Executive
Candidate Application:
Full Name:
Contact Number:
Email Address:
Current Location:
Position Applied For:
Qualification:
Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No
Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:
Job Description:
Responsibilities:
Interaction with Customers: Answer incoming calls to address concerns about goods, services, or bills, or place outgoing calls to generate leads and follow up.
Query Resolution: Use internal databases and knowledge management systems to identify client problems and offer precise solutions.
Documentation & CRM Logging: Make sure that the Customer Relationship Management (CRM) software accurately records each interaction, customer review, and action taken.
Quality Compliance: Comply with "Quality Monitoring" metrics, including customer satisfaction ratings, average handling
time (AHT), and first call resolution (FCR).
Escalation Management: While remaining composed, identify circumstances that call for senior intervention and forward calls to the relevant team leader or supervisor.
Ongoing Education: Attend frequent training sessions to remain current on process upgrades, product modifications, and soft-skill enhancements.
Required Skills:
Communication: Proficient in the necessary language (English/Regional) both orally and in writing.
Active listening is the capacity to comprehend client demands without interjecting and react empathetically.
Typing Speed: To record data while speaking, a minimum of 25–30 WPM must be maintained with great accuracy.
Computer literacy includes being able to multitask between multiple program windows and having a basic understanding of Microsoft Office.
Experience: 0 to 3 yrs
Salary: Best in the Industries
Immediate Joiner Mostly Preferred
Interested Candidates Contact the HR ASAP
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com