Full Description
Dealing with foreign clients Non-Voice Process executive
Job Description
Using written communication channels instead of phone calls, the non-voice process executive is in charge of overseeing business operations and customer interactions. Your main goal is to perform back-office processing, web chat, email correspondence, and data entry as quickly and precisely as possible. As the "silent engine" of the customer service division, you will handle complicated inquiries and background transaction processing while strictly adhering to Service Level Agreements (SLAs) and Quality Assurance (QA). The ideal applicant is a quick typer who can concentrate on repetitive jobs without sacrificing accuracy, has good analytical abilities, and writes with excellent grammar.
Key Duties:
Email & Chat Support: Provide prompt, professional, and clear answers to consumer questions via email or live chat within the allotted time frame.
Data processing and management:
Enter and update customer information, order details, and financial transactions into the ERP system or company database with accuracy.
Operations in the Back Office: Examine and confirm documents to make sure they adhere to organizational guidelines and legal requirements.
Ticket Management: To classify, rank, and monitor client concerns until they are resolved, use ticketing systems.
Technical Troubleshooting: Write detailed instructions for resolving simple technical problems or questions about how to use a product.
Keeping a high "Quality Score" requires that every written correspondence adhere to the company's data protection policies and brand tone.
Report Creation: Create performance reports on a daily or monthly basis that include a summary of processed volumes, error rates, and outstanding backlogs.
We invite you to apply and explore this exciting opportunity!
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com