Full Description
Create Potential in Customer Care with a Hindi Voice Executive
Job Description
Duties:
Customer service: Respond to incoming and outgoing calls in Hindi and answer questions about goods, services, or account status.
Efficient Resolution: Examine client issues and offer rational fixes in accordance with corporate policies to guarantee a high First Call Resolution (FCR).
Data Entry & Logging: Communicate in Hindi while keeping an accurate record of customer interactions in the CRM system, documenting them in English.
Language Translation: Help make automated IVR prompts, FAQs, and Hindi scripts more comprehensible and culturally relevant.
Escalation Handling: Recognize complicated problems, report them to the relevant department, and communicate with the client
in their mother tongue
Quality Compliance: To preserve brand coherence, follow "call flow" scripts and quality standards.
Focus Skills:
Hindi Proficiency: Fluency in Hindi (Shuddh and Conversational) with a clear, neutral, and professional accent, either native or almost native.
Active Listening: The capacity to swiftly grasp the main idea while comprehending various regional Hindi dialects.
Interpersonal Skills: The capacity to remain composed and patient when interacting with irate or perplexed callers.
System Knowledge: The ability to operate several program windows during a live call and a basic understanding of computers.
Apply now to become an integral part of our growing team!
With Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com