Full Description
Be the Voices of the Brand as a Voice Process Executive
Job Description:
As the main customer contact, the Voice Process Executive is in charge of offering excellent customer service, answering questions, and making sure that customers have a pleasant brand experience through verbal communication. Whether working in an outbound (sales/collections) or inbound (customer support) setting, your job is to efficiently, professionally, and empathetically manage large numbers of calls. While maintaining the flexibility to address complicated problems in real-time, you will be expected to adhere to standardized scripts. The ideal applicant has outstanding language skills, an attitude of active listening, and the emotional intelligence to deal with a range of client temperaments.
Key Duties:
Customer interaction: Take care of incoming calls to answer questions about goods, services, or billing, or conduct outgoing calls
to generate leads and follow up.
Resolution of Queries: Use internal databases and knowledge management systems to identify client problems and offer precise fixes.
CRM logging and documentation: Make sure that the Customer Relationship Management (CRM) software accurately logs all interactions, customer comments, and actions.
Respect "Quality Monitoring" metrics including Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction ratings to ensure quality compliance.
Escalation Management: Recognize when a senior intervention is necessary and, while remaining composed, escalate calls to the relevant team leader or supervisor.
Constant Learning: Attend frequent training sessions to stay abreast of modifications to processes, products, and soft skills.
We invite you to apply and explore this exciting opportunity!
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com