Full Description
Be the One That Creates Trust as a Hindi Voice Executive
Job Description
Managing client interactions for the Hindi-speaking market is the responsibility of the Hindi Voice Process Executive, a frontline service professional. Your main goal is to give excellent conversational support, answer questions, and professionally and sympathetically help clients with information about your products or services. Being the main point of contact for a varied group of people, you make sure that communications are understandable, suitable for the culture, and focused on finding solutions. The ideal applicant is passionate about assisting others, has outstanding conversational skills, and speaks Hindi well.
Responsibilities
Inbound/Outbound Support: Effectively handle a large number of calls in Hindi while attending to client complaints, questions, and service requests.
Query Resolution: By adhering to internal process workflows and standardized scripts, diagnose customer concerns and offer precise answers.
Data documentation: Make sure you accurately record all interactions in English in the CRM system, including
customer information and efforts taken to resolve issues.
Product Knowledge: To give callers accurate information, stay current on product features, policy modifications, and special offers.
Call Quality Adherence: Comply with the organization's established quality standards, such as First Call Resolution (FCR) and Average Handling Time (AHT).
Conflict resolution: Calmly deal with furious or challenging clients and, if required, refer complicated matters to the proper team or manager.
Skills:
Linguistic fluency is the ability to speak, listen, and read Hindi with a clear, neutral accent at the native or professional level.
Communication Skills: The capacity to express concepts intelligibly and keep a formal dialogue flowing.
Active Listening: Using keen listening techniques to comprehend client problems and promptly offer pertinent answers.
Basic Computer Literacy: The capacity to manage a call while using CRM software and Microsoft Office.
We invite you to apply and explore this exciting opportunity!
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com