Full Description
Be a part of the Company as a Voice Process Executive
Job Description:
As the main point of contact for clients, the Voice Process Executive is in charge of providing excellent phone service and assistance. Your job is to address client concerns, troubleshoot issues, and deliver accurate information while maintaining a professional and empathic tone. As the "voice" of the company, you make sure that every encounter leaves the client feeling good. The ideal applicant has a high degree of patience, outstanding verbal communication skills, and the capacity to think quickly in a fast-paced setting.
Key Duties:
Customer Interaction: Respect the company's communication scripts and quality standards while professionally handling large numbers of incoming and/or outgoing
calls.
Resolution of Issues: Pay attention to what customers have to say, determine the underlying causes of their issues, and offer workarounds or efficient solutions.
Data logging: Precisely record each call interaction in the CRM system, including the type of question asked, the answer given, and any necessary follow-up steps.
Escalation Management: Identify when a customer's problem calls for expert assistance and forward the call to the relevant technical team or supervisor.
Product Knowledge: To give clients the most up-to-date information, be informed on all product features, service modifications, and special offers.
We invite you to apply and explore this exciting opportunity!
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com