Full Description
Hiring on Accounts Manager
Key Responsibilities
Own overall relationship with assigned clients, which includes: satisfaction, ensuring retention, and expanding their services.
Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
Work to identify and develop upsell opportunities within
identified customers
Develop and maintain a quality pipeline of services opportunities within identified customers
Work to achieve aggressive sales quotas within identified customers
Advocate customer needs/issues cross-departmentally; Identify and provide feedback into new future service offerings
Own and manage account escalations through to resolution and prevention
Own customer contract renewals and all contract issues e.g. billing, and overage
charge queries
Act as a liaison between the client a